Outstanding Service Case Study: Ritz Carlton Hotels
Don't Miss Out on These Essential Service Lessons “We are ladies and gentlemen serving ladies and gentlemen” Have you ever stayed at a Ritz Carlton hotel?…
Don't Miss Out on These Essential Service Lessons “We are ladies and gentlemen serving ladies and gentlemen” Have you ever stayed at a Ritz Carlton hotel?…
Follow These Planning Strategies and That Is What You Will Achieve In my last blog we explored the various reasons for differing length of firm retreats…
In this, the first of two articles, we will take a long hard look at aspects and the necessity of Disaster Planning. Very often this type…
Follow These Planning Strategies and That Is What You Will Achieve In my first firm retreat blog we explored the various reasons for differing approaches to…
The profession has seen incremental change during the six decades and maybe some would say massive change since the onslaught of this pandemic. I have been…
This is the second article on Disaster Planning. In the first article we examined the experience and actions of Chantel Elliott and her firm members in…
You might recognise this to be a subject that we have considered in earlier blogs – and you would be right. The reason is quite clear…
How often do you meet with a client but not having an agreed agenda prior to the meeting? I would strongly recommend that you look at…