Unleash the Power of the Face to Face – It’s All About Value for Clients
While speaking at a recent online practice management conference I asked attendees this question, “How long do you spend with your clients face-to-face over the period…
Working to Live or Living to Work?
During a recent conversation with a hard-working and fully committed accountant I asked him this question. “How many days off have you not worked in the…
Avoid at All Costs – A Pricing Error That Can Cost a Lot of Profit
It is often suggested that the average life of a business is seven years. This factoid has been accepted for many years and applied to the average…
High Impact Lessons from My Client Casebook
Currently, my clients range from sole practitioner to some of the global firms with 40 or more partners in any one office. So where would you…
New Clients vs Staff Retention
I was participating in an online forum last week when one of the participants, Ursula, interjected to say that, “No way is our number one issue,…
Round Up – 5 News Topics Including, Communicating with Employees, Your Website and Business Development
I thought I would take a slightly different approach with this week’s blog. So here are a few news “snippets” which I trust you will find…
Timeliness of Service – a Major Challenge in Today’s Society
Staff not only look at what firm leaders do – they follow their example There is an ancient proverb that informs us that 'The fish rots…
Working From Home – Resignations in the Pipeline?
In my last blog we looked at the current trend to create either a part time or full time role as Chief Remote Officer. Your feedback…
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