The Power of Questions
It’s time to leverage the power of questions – great access to all your “low hanging fruit.” The purpose of questions is to highlight any issues…
13 Steps to Better Client Relationships
Building relationships with clients can be done using the same behaviors that we use when building friendships and courting our spouse or significant other. Consider these 12 tips to build better client relationships.
Why People Change Professionals or the Importance of Keeping in Touch
While getting new business is nearly always a priority it is also important to pay special attention to the gold mine which exists in the form…
Six Powerful Lessons When Dealing with Complaints
How to handle complaints – or maybe I could refer to them as feedback – the breakfast of champions. We will continue with our 6 rules as to how to best handle complaints.
Do You Know the Importance of Firm Revenue Per Hour?
Let’s in this article explore how you can improve your firms job margin. Most recent inter firm surveys looking at year end 2022 results evidence that…
This Week – Opportunities, Reception and Receptionists and Improving Staff Morale
It is often said that first impressions are lasting impressions. That is surely true when you walk into the reception of a professional firm.
Key Components of Great Partner Relations
Make sure you have a partnership or shareholder agreement. There are so many that are unsigned which means there is no agreement – otherwise why hasn’t it been signed!
3 Great Marketing Ideas for Tax Season
You may not think tax season is the best time for marketing, but it is! Tax season is the perfect time to identify cross-selling opportunities, strengthen…
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