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Practice Management Blog

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The Power of Questions

The Power of Questions

  • Post author:Mark Lloydbottom
  • Post published:March 14, 2023
  • Post category:Client Service

It’s time to leverage the power of questions – great access to all your “low hanging fruit.” The purpose of questions is to highlight any issues…

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13 Steps to Better Client Relationships

13 Steps to Better Client Relationships

  • Post author:Jean Caragher
  • Post published:March 14, 2023
  • Post category:Client Service

Building relationships with clients can be done using the same behaviors that we use when building friendships and courting our spouse or significant other. Consider these 12 tips to build better client relationships.

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Why People Change Professionals or the Importance of Keeping in Touch

Why People Change Professionals or the Importance of Keeping in Touch

  • Post author:Mark Lloydbottom
  • Post published:March 6, 2023
  • Post category:Practice Management

While getting new business is nearly always a priority it is also important to pay special attention to the gold mine which exists in the form…

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Six Powerful Lessons When Dealing with Complaints

Six Powerful Lessons When Dealing with Complaints

  • Post author:Mark Lloydbottom
  • Post published:February 20, 2023
  • Post category:Client Service

How to handle complaints – or maybe I could refer to them as feedback – the breakfast of champions. We will continue with our 6 rules as to how to best handle complaints.

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Do You Know the Importance of Firm Revenue Per Hour?

Do You Know the Importance of Firm Revenue Per Hour?

  • Post author:Mark Lloydbottom
  • Post published:February 10, 2023
  • Post category:Key Management Numbers

Let’s in this article explore how you can improve your firms job margin. Most recent inter firm surveys looking at year end 2022 results evidence that…

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This Week – Opportunities, Reception and Receptionists and Improving Staff Morale

This Week – Opportunities, Reception and Receptionists and Improving Staff Morale

  • Post author:Mark Lloydbottom
  • Post published:February 8, 2023
  • Post category:Practice Management

It is often said that first impressions are lasting impressions. That is surely true when you walk into the reception of a professional firm.

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Key Components of Great Partner Relations

Key Components of Great Partner Relations

  • Post author:Mark Lloydbottom
  • Post published:February 8, 2023
  • Post category:Practice Management

Make sure you have a partnership or shareholder agreement. There are so many that are unsigned which means there is no agreement – otherwise why hasn’t it been signed!

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3 Great Marketing Ideas for Tax Season

3 Great Marketing Ideas for Tax Season

  • Post author:Jean Caragher
  • Post published:January 23, 2023
  • Post category:Marketing Your Accountancy Business

You may not think tax season is the best time for marketing, but it is! Tax season is the perfect time to identify cross-selling opportunities, strengthen…

Continue Reading3 Great Marketing Ideas for Tax Season
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IGNITE Practice Management - all 7 modules

IGNITE Practice Management

All 7 modules

Author: Mark Lloydbottom
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Mark Lloydbottom, FCA

Mark Lloydbottom

Mark Lloydbottom is acknowledged as a futurist who specialises in management planning, strategy and profit improvement for accounting firms. His programs and consulting are based on over 30 years’ experience as a practitioner and consultant.

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